FAQ
Yes, we do ship insured products to all locations in India & Internationally via our shipping partner.
Domestic shipping is provided complimentary on all orders.
Please allow us up to 4-5 weeks for the delivery of your order. If you require delivery on an expedited timeline, please contact customer support directly to see what can be arranged. Please note that there may be delays in delivery time due to unforeseen circumstances that are beyond the control of the company. In such an event, the delays will be communicated via the phone number or email provided by you at time of order confirmation.
Yes it is possible to do that! Just change your shipping country to India and pay in Indian Rupees via any convenient payment option and get your order delivered to your loved ones in India. If you’re facing any issues, please write to us at info@faithbyasm.com
We provide personalised services where you can collaborate with our designers to create the perfect A.S Motiwala piece that has a little bit of you and a little bit of us. In addition we can also customize the pieces available on the website with your personalised touches like engravings and more. Do get in touch with us at info@faithbyasm.com
Yes, you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice and get the refund. This request needs to be made within 7 days of receiving the product. Our courier partner will collect the order from the address provided by you and will get it back to us. Customer need not pay any shipping charges to return the product.
If the size of the order delivered is not per your request, or if you require a size change, please contact customer support on +91 70451 54515 or write to info@faitbyasm.com . Some charges might apply if the gold or diamond content increases due to the size change.
Yes, you can enjoy exchange and buyback on all original Faith by ASM products. Please refer here for more details.
All our jewelry products are made in 18kt hallmarked gold and VVS-VS and H-I color diamonds. For individual solitaire pieces, alternate quality will be indicated in the product description. If you desire a given design in different clarity or color, please reach out to us directly.
All our products (except Tiny Treasures) are IGI Certified which is the biggest certification lab in the world.
Every Faith piece comes with certification from BIS Hallmark (Bureau of Indian Standards) and A.S Motiwala (official company certificate). IGI (International Gemological Institute) certification is available upon request, please expect up to 2 weeks delay in delivery if IGI certification is requested.
You can pay via debit card, credit card, bank account transfer, mobile banking, net banking and more. Please reach out if an alternate payment option is desired.
You will receive a confirmation email once your order is received and your order has been shipped. Please note that all products will be delivered within 4-5 weeks of order placement. If you require interim update, please contact our customer service team.
Our designers and sales team are available to connect Monday to Saturday in regard to any A.S Motiwala product. Please reach out directly at info@faithbyasm.com or schedule a call using our website. You may also visit our store in Mumbai to view products in person.
Yes, you may come and try all products at our flagship Mumbai store in Bandra.
Yes, if your Faith piece needs repair or resizing at any point, you may initiate the process by contacting us. We also invite you to bring your Faith jewelry in store for professional cleaning and polishing. These services will be offered at a nominal charge, which shall be communicated to you in advance.